The University of South Florida Libraries provide access to 970,081 unique ebooks. Faculty can search the database and select titles for course adoption. If you select a title that is not currently part of our collection, USF Libraries will attempt to purchase the title and make it available. Please note that the USF Libraries cannot license access to etextbooks by major textbook publishers such as Pearson, McGraw-Hill, Cengage or W.W. Norton.
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Search Database for ebooks to adopt
23 matches found. Showing 1 - 5023
| Cover | Description | Access / Request |
|---|---|---|
 | A Customer‐oriented Manager for B2B Services : Principles and Implementation ISBN: 9781119902430 Platform/Publisher: WOL / John Wiley & Sons, Ltd Digital rights: Users: Unlimited; Printing: Unlimited; Download: Unlimited Subjects: Business Economics Finance & Accounting; Business & Management; ■ Detailed Information (with preview link) | |
 | Advances in Marketing, Customer Relationship Management, and E-Services : Analyzing the Cultural Diversity of Consumers in the Global Marketplace ISBN: 9781466682634 Platform/Publisher: PQ ebrary / IGI Global Digital rights: Users: Unlimited; Printing: Limited; Download: 7 Days at a time Subjects: Consumer behavior : Cross-cultural studies.; ■ Detailed Information (with preview link) | |
 | Bank 2.0 : How Customer Behaviour and Technology Will Change the Future of Financial Services ISBN: 9789814312660 Platform/Publisher: Ebook Central / Marshall Cavendish International (Asia) Private Limited Digital rights: Users: Unlimited; Printing: Limited; Download: 7 Days at a Time Subjects: Business/ Management; Economics; ■ Detailed Information | |
 | Class Acts: Service and Inequality in Luxury Hotels ISBN: 9780520939608 Platform/Publisher: JSTOR / University of California Press Digital rights: Users: unlimited; Printing: chapter; Download: chapter Subjects: Hospitality industry -- Customer services -- United States; Hotels -- United States -- Management; Luxuries -- Social aspects -- United States; Social classes -- United States; ■ Detailed Information | |
 | Creating the Customer-Driven Library : Building on the Bookstore Model ISBN: 9780838998090 Platform/Publisher: PQ ebrary / ALA Editions Digital rights: Users: Unlimited; Printing: Limited; Download: 7 Days at a time Subjects: Public services (Libraries); ■ Detailed Information (with preview link) | |
 | Customer Centric Support Services in the Digital Age ISBN: 9783031370977 Platform/Publisher: SpringerLink / Springer International Publishing Digital rights: Users: unlimited; Printing: unlimited; Download: unlimited Subjects: Business and Management; ■ Detailed Information (with preview link) | |
 | Designing Experiences ISBN: 9780231549516 Platform/Publisher: JSTOR / Columbia University Press Digital rights: Users: unlimited; Printing: chapter; Download: chapter Subjects: Customer relations; Customer services; Experience; Target marketing; ■ Detailed Information | |
 | Developing New Services : Incorporating the Voice of the Customer into Strategic Service Development ISBN: 9781636940526 Platform/Publisher: Ebook Central / ASQ Quality Press Digital rights: Users: Unlimited; Printing: Limited; Download: 7 Days at a Time Subjects: Business/ Management; ■ Detailed Information | |
 | IEE Colloquium on New Techniques in Providing Customer Services with Copper ISBN: 9799949711712 Platform/Publisher: IEEE Xplore / IET Digital rights: Users: Unlimited; Printing: Chapters; Download: Chapters Subjects: Communication Networking and Broadcast Technologies; ■ Detailed Information (with preview link) | |
 | Interlibrary Loan/Document Delivery and Customer Satisfaction: Strategies for Redesigning Services ISBN: 9780203046845 Platform/Publisher: Taylor & Francis / Routledge Digital rights: Users: Unlimited; Printing: Unlimited; Download: Unlimited Subjects: Information Science; Reference & Information Science; General Reference; Library & Information Science; ■ Detailed Information | |
 | Maintaining engaged customer relationships in financial services ISBN: 9781784414108 Platform/Publisher: Ebook Central / Emerald Publishing Limited Digital rights: Users: Unlimited; Printing: Limited; Download: 7 Days at a Time Subjects: Business/ Management; ■ Detailed Information | |
 | Phone Clones ISBN: 9780801464140 Platform/Publisher: Project MUSE / Cornell University Press Digital rights: Users: Unlimited; Printing: Chapters; Download: Chapters Subjects: Identity (Psychology); Intercultural communication; International business enterprises; Customer services; Service industries workers; Call center agents; ■ Detailed Information | |
| Phone Clones: Authenticity Work in the Transnational Service Economy ISBN: 9780801464140 Platform/Publisher: JSTOR / Cornell University Press Digital rights: Users: unlimited; Printing: chapter; Download: chapter Subjects: Call center agents -- India -- Social conditions; Service industries workers -- India -- Social conditions; Customer services -- Social aspects -- India; International business enterprises -- Social aspects -- India; Intercultural communication -- India; ; ■ Detailed Information | |
 | Protecting Main Street: Measuring the Customer Experience in Financial Services for Business and Public Policy ISBN: 9780203841983 Platform/Publisher: Taylor & Francis / Routledge Digital rights: Users: Unlimited; Printing: Unlimited; Download: Unlimited Subjects: Economics Finance Business & Industry; Social Sciences; Finance; Business Management and Accounting; Sociology & Social Policy; Research Methods - Soc. Policy; Marketing; ■ Detailed Information | |
 | Quality Assurance: Applying Methodologies for Launching New Products, Services, and Customer Satisfaction ISBN: 9780429155161 Platform/Publisher: Taylor & Francis / CRC Press Digital rights: Users: Unlimited; Printing: Unlimited; Download: Unlimited Subjects: Engineering & Technology; Industrial Engineering & Manufacturing; Production Engineering; Quality Control & Reliability; Manufacturing Engineering; ■ Detailed Information | |
 | Quality of Experience Engineering for Customer Added Value Services: From Evaluation to Monitoring ISBN: 9781118984352 Platform/Publisher: WOL / Wiley-ISTE Digital rights: Users: Unlimited; Printing: Unlimited; Download: Unlimited Subjects: Physical Sciences & Engineering; Electrical & Electronics Engineering; ■ Detailed Information | |
 | Reaching the Interactive Customer: Integrated Services for the Digital World ISBN: 9780511547072 Platform/Publisher: Cambridge Core / Cambridge University Press Digital rights: Users: Unlimited; Printing: Unlimited; Download: Unlimited ■ Detailed Information (with preview link) | |
 | Talking about Machines: An Ethnography of a Modern Job ISBN: 9781501707407 Platform/Publisher: JSTOR / Cornell University Press Digital rights: Users: unlimited; Printing: chapter; Download: chapter Subjects: Xerox Corporation -- Customer services; Photocopying machines -- United States -- Maintenance and repair; Mechanics -- United States; Ethnology -- United States; ■ Detailed Information | |
 | Technology-Oriented Customer Touchpoints in Context of Services in Retailing ISBN: 9783658405540 Platform/Publisher: SpringerLink / Springer Fachmedien Wiesbaden Digital rights: Users: unlimited; Printing: unlimited; Download: unlimited Subjects: Business and Economics; ■ Detailed Information (with preview link) | |
 | The Daily You: How the New Advertising Industry Is Defining Your Identity and Your Worth ISBN: 9780300166521 Platform/Publisher: JSTOR / Yale University Press Digital rights: Users: unlimited; Printing: chapter; Download: chapter Subjects: Consumer profiling; Marketing -- Technological innovations; Customer services -- Technological innovations; Advertising; ■ Detailed Information | |
 | The Service State: Rhetoric, Reality and Promise ISBN: 9780776619163 Platform/Publisher: JSTOR / University of Ottawa Press Digital rights: Users: unlimited; Printing: chapter; Download: chapter Subjects: Administrative agencies -- Customer services -- Canada; Consumer satisfaction -- Canada -- Evaluation; Electronic government information -- Canada; Internet in public administration -- Canada; ■ Detailed Information | |
 | The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services ISBN: 9783598440175 Platform/Publisher: De Gruyter / K. G. Saur Digital rights: Users: Unlimited; Printing: Unlimited; Download: Unlimited ■ Detailed Information (with preview link) | |
 | Vanishing Boundaries: How Integrating Manufacturing and Services Creates Customer Value, Second Edition ISBN: 9780429253393 Platform/Publisher: Taylor & Francis / CRC Press Digital rights: Users: Unlimited; Printing: Unlimited; Download: Unlimited Subjects: Engineering & Technology; Engineering Management; Production Engineering; Supply Chain Management; Manufacturing Engineering; ■ Detailed Information |