 | Improving Quality in Outpatient Services Carole Guinane is a healthcare executive with extensive experience in all aspects of clinical operations, risk management, quality, compliance, regulations, accreditations, medical staff affairs, and insurance in the acute care inpatient and outpatient setting. Ms. Guinane has over 30 years of experience helping organizations with people and process issues. She has published widely and is nationally recognized as a writer, speaker, consultant and change agent and trainer on topics such as clinical improvement and innovation, leadership, systems thinking, strategic planning, customer-mindedness, Six Sigma, creating a corporate culture, working through change and clinical pathways. Ms. Guinane is a licensed RN and a Six Sigma Black Belt. She also serves on the editorial board for the Heart Hospital Journal and the Journal for Healthcare Quality. Noreen Davis, RN, MPH is currently the Directory of Quality Outcomes Management for CMC-Union where she has fiscal and supervisory responsibility for Performance Improvement, patient safety, case management and infection prevention and control. She is also responsible for all National Quality Measure data collection and reporting and is the liaison with the medical staff for evidence based order sets. Ms. Davis is a published author and has completed her black belt in Six Sigma. She is a member of the NAHQ (National Association for Healthcare Quality) and holds a Masters of Public Health fromnbsp;UNC-Chapel Hill. |
