 | Talking about Machines: An Ethnography of a Modern Job Subjects: Xerox Corporation -- Customer services; Photocopying machines -- United States -- Maintenance and repair; Mechanics -- United States; Ethnology -- United States; This is a story of how work gets done. It is also a study of how field service technicians talk about their work and how that talk is instrumental in their success. In his innovative ethnography, Julian E. Orr studies the people who repair... Julian E. Orr is a member of the Research Staff in the Work Practice and Technology Area of the Systems and Practices Laboratory of Xerox's Palo Alto Research Center. |
