Benchmarking in the knowledge era ISBN: 9781845442132 Platform/Publisher: Ebook Central / Emerald Publishing Limited Digital rights:Users: Unlimited; Printing: Limited; Download: 7 Days at a Time Subjects: Business/ Management;
In todayOCOs highly turbulent and dynamic business environment, knowledge is widelyrecognized as the only true and sustainable resource for competitiveness. Over the pastdecade, an increasing amount of contributions has been made to the managementliterature, both from academics and practitioners, stressing the relevance of knowledgeas well as its management for organisational competitiveness; focusing the attentionboth on the assessment of knowledge assets and intellectual capital (see Haanes andLowendhal, 1997; Marr and Schiuma, 2001; Roos et al.Previously published in: Benchmarking, Volume 11, Number 6, 2004"