 | Collaborative Business Design: Improving and innovating the design of IT-driven business services Brian Johnson and Léon-Paul de Rouw comprehensively explain how to use business service design (BSD) to formulate an effective SDS that will help business and IT cooperate to create robust, efficient services that support business requirements. Johnson Brian : Brian Johnson has held a number of key leadership and strategic roles in government and private companies. He was a part of the UK government team that created the ITIL®approach. He has written a number of books on ITIL®, the software life cycle and the role of IT in business. When he isn't working or writing, Brian's passion is playing football. de Rouw Léon-Paul :Léon-Paul de Rouw studied technical management and organisation sociology. He worked for several years as a consultant and researcher in the private sector. Since 2003, he has been a programme manager with the central government in the Netherlands. He is responsible for all types of projects and programmes that focus on IT and business (outsourcing, implementation and change). Currently, he is the project manager for a multi-million euro project on the nationwide implementation of IT-driven business services. In general, his interests include policy development, innovation, design and implementation, and management, mostly in the field of IT. Because of this, in addition to his professional career, he also writes, teaches, consults and delivers workshops and masterclasses. Léon-Paul's previous books were primarily written for professionals in their field, including IT demand-supply and facilities management. The books have since been used by a number of institutions as guides and textbooks and have also been incorporated into postgraduate courses. Brian Johnson has held a number of key leadership and strategic roles in government and private companies. He was a part of the UK government team that created the ITIL®approach. He has written a number of books on ITIL®, the software life cycle and the role of IT in business. When he isn't working or writing, Brian's passion is playing football. Léon-Paul de Rouw studied technical management and organisation sociology. He worked for several years as a consultant and researcher in the private sector. Since 2003, he has been a programme manager with the central government in the Netherlands. He is responsible for all types of projects and programmes that focus on IT and business (outsourcing, implementation and change). Currently, he is the project manager for a multi-million euro project on the nationwide implementation of IT-driven business services. Léon-Paul's previous books were primarily written for professionals in their field, including IT demand-supply and facilities management. The books have since been used by a number of institutions as guides and textbooks and have also been incoproated into postgraduate courses. |
