The Theory of Culture-specific Total Quality Management
ISBN: 9780230512351
Platform/Publisher: SpringerLink / Palgrave Macmillan UK
Digital rights: Users: unlimited; Printing: unlimited; Download: unlimited
Subjects: Palgrave Business & Management Collection;

This volume is the first to show the influence that culture has on the success of TQM, and uses the case of Chinese companies operating in mainland China, Hong Kong and Taiwan to support the assertion that culture has a greater effect on TQM than has been previously acknowledged. This book will be compelling reading for students, researchers and professionals concerned with cultural diversity and alternative approaches to TQM.

CARLOS NORONHA teaches at the University of Macau. He has a PhD from the University of Sheffield. His research focuses on the influence of culture on organisations and management with a special emphasis on total quality management.

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