Surprise!: From CEOs to Navy SEALs: How a Select Group of Professionals Prepare for and Respond to the Unexpected
ISBN: 9780833081063
Platform/Publisher: JSTOR / RAND Corporation
Digital rights: Users: unlimited; Printing: chapter; Download: chapter
Subjects: Management & Organizational Behavior ; Sociology ; Business;

This report relates what professionals believe creates surprise, how they respond to it, and how the effects of surprise can be mitigated. RAND researchers interviewed representatives from 13 diverse professions and identified some common coping strategies, such as relying on past experience and trying to reduce the level of chaos in the environment.


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