 | Improving Productivity and Service in Depot Businesses: How Haulage, 3PL, and Service Companies Can Increase Quality and Customer Satisfaction Subjects: Economics Finance Business & Industry; Engineering & Technology; Business Management and Accounting; Industrial Engineering & Manufacturing; Manufacturing Engineering; Engineering Management; Quality Control & Reliability; Supply Chain Management; Production Operations & Information Management; Production Research & Economics; This book is specifically for working operations managers across the broad range of business types that deploy fleet and product via a myriad of service types. It is applicable to businesses with small, medium to large fleets in haulage, 3PL, and any service business operating a depot structure. The book is less about theoretical concepts -- although specific references point to theories including Lean, continuous improvement, net promoter score, and balanced scorecard-- but essentially it is a practical guide applying worked examples and generic templates regarding the core 10 activities that are critical to achieving service and profit expectation in any depot, route-based business deploying fleet. Every working manager -- front-line to COO -- will identify with and grasp that these are fundamental areas and that if improvement can be sustained, will deliver better service to customers and enhanced profit and both local and business levels. The key areas examined are: * People management * Fleet management * Route-scheduling * Optimization of non-productive (on-depot) time * Driver de-brief. * Customer service and complaint management and measurement * Key performance indicators * The operating rhythm. * Continuous improvement Following graduation in 1986 from Cranfield with a Master of Science in Logistics, Colin Woodland has developed his career in FMCG logistics from middle to senior management. Since 2000 he has held four Board positions in Secure Logistics businesses within the UK and Sweden. As Operations Director with Cash UK (4.5 years) he was responsible for 6,500 employees and 2,200 Fleet of specialist vehicles across 50 locations driving efficiency improvements of £30m. Since 2009 Colin has held International roles regarding Security & Operations across 69 businesses spanning five continents. Colin's previous positions include: -- Managing DirectorManaging Director, SECURE LOGISTICS SOLUTIONS LTD -- Chief Operating OfficerChief Operating Officer, phs Group -- Group Operations & Integration DirectorGroup Operations & Integration Director, VPS, The Vacant Property Specialists |
